Support

Product Manual

If you need assistance with Outlook Profile, a manual is provided during installation that covers configuration and common deployment scenarios. An online version of this manual can be found at the product page.

Support Agreements

Free

The free support agreement entitles licensed products to updates that relate to the major product version number. For example, if the 2007 version of Outlook Profile has been purchased instead of 2005, all software updates to this '2007' major version are free for the life of the product. Support questions are assigned with a standard priority and should only relate to potential software faults.

Free support email: support@outlookprofile.com

Paid

In addition to the 'Free' support agreement, paid support is based on an annual renewal fee that endows the license holder up to a given number of support incidents based on licensing attributes, see pricing to obtain a quote for your organization. Support questions will be assigned the highest priority and attract an initial maximum 24 hour responce time with the inclusion of "how to" questions that may not relate directly to potential software faults.

Paid support email: prioritysupport@outlookprofile.com

Phone

The same guidelines apply for the 'Free' and 'Paid' support agreements via phone. We are an Australian based company and can be contacted 24 hours a day on the phone numbers listed at the contact page.