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Product Manual
A product manual is provided during installation that covers configuration and common deployment scenarios. An online version of this manual can be found here.
Support Agreements
Standard
The standard support agreement entitles licensees to updates that relate to the major product version number. For example, if the 2007 version of Outlook Profile has been purchased instead of 2005, all software updates to this 2007 major version are provided for the product's lifespan. Support questions will be assigned with a normal priority and should only relate to potential software faults.
email: support@outlookprofile.com
Extended
In addition to standard, extended support is based on an annual renewal fee that entitles licensees up to a given number of support incidents based on licensing attributes. Support questions will be assigned a higher priority with an initial maximum 24 hour responce time. "how to" questions can be included that may not relate directly to potential software faults. See pricing to obtain a quote for your organization